“Armchair receptionists handled over 1,600 calls in the past year alone for us. Armchair’s professional receptionists are on hand to answer calls even outside our opening hours – extending our availability to customers and delivering exceptional customer service.”
Samantha Haigh, Showroom Manager Guy Salmon Landrover, Wakefield
To view the full Guy Salmon Land Rover case study and the difference Armchair made, click here.
"We used Armchair for outbound service & MOT reminder calls and were extremely pleased with how the team have integrated with our service department. We had the reassurance and peace of mind knowing that every customer is contacted professionally giving an excellent extension to our own extremely busy service team."
Malcom Roberts, Service Manager Hunters Landrover, Guildford
“It would be easy to assume that our clients will call us back if they can’t reach us, but we know that allowing them to reach a busy signal or a voicemail is not professional. With Armchair, our clients can trust us to always be available to them, regardless of the circumstances. Armchair’s professionalism and level of service are second to none. We wouldn’t trust anyone else to take our calls.”
Alison Riccio, Office Manager Bennett Griffin Solicitors and Notaries, Sussex
“We can’t risk losing customers who are unable to use the website, but we aren’t always available to answer the phone.
Armchair is the perfect solution as they take our overflow calls just like our own personal receptionists. It is a huge relief
knowing that we aren’t losing sales. Armchair are definitely helping us to increase our sales and keep our customers coming back.”
“As Yorkshire’s premier indoor karting venue we offer year-round karting on a challenging tarmac circuit
to families and corporate clients. The Armchair team have been assisting our own staff with booking and customer support services for
some years now and are an invaluable help to ensure that we provide the highest levels of service to our visitors.
Andrew Martin, Director F1 Indoor Karting, Yorkshire
“As a provider of high end solutions Chrysalis Solmotive Ltd require a partner that mirrors our own corporate values and beliefs. In using Armchair for our outbound campaigns we are confident that the campaign will be managed correctly, with the highest level of professionalism. I would highly recommend Armchair as a valuable asset for any business.”
Andrew Martin, Director Chrysalis Solmotive, Automotive Software Solutions, West Midlands
“As an Authorised BMW Dealer, we offer the highest possible standards of service and expertise. We are committed to all of our customers at all times, whether they are dealing with our experienced sales team or with our excellent service department. To manage these standards we employ Armchair Motor Outbound to carry out courtesy calls to all of our customers to ensure we have met their expectations and score 100% satisfaction! Having the reassurance of Armchair Motor Outbound’s professional approach, working quietly in the background to look after our customers, gives us peace of mind and ensures we meet our commitments as an Authorised BMW Dealer.”
“Armchair has proven time and again how valuable they are to capturing our potentially lost business. Without Armchair, I am certain we would not have been able to establish the excellent reputation we now have for delivering the best customer service. It’s really win-win. We gain a greater level of flexibility without having to sacrifice customer service.”
Lucy Scurlock-Jones, Managing Director Event Insurance Services, Hampshire
“Having the support of the Armchair team is a great back-up for Essex Auto Group. On a few occasions our telephone system has crashed since using the service. Before, this would have meant all calls into the business would have been missed, causing huge headaches. However, we were able to put all calls through to Armchair who dealt with the situation fantastically well.”
“Our business is to provide our members with the medium to communicate with vendors, distributors, and service providers in the IT sector. Being able to facilitate this communication is paramount to increasing our profitability. With Armchair we can now guarantee our members, vendors, distributors, and service providers will always be able to communicate with us. Armchair is proving to be a huge asset to capturing new membership enquiries and growing the business."
Chris Speight Brigantia, Computer Solution Providers
To view the full Southampton Audi case study and the difference Armchair made, click here.
Paul Charles Recruitment, Suffolk
“The Armchair team have proven time and time again that client loyalty is not earned in a day … it is earned day by day. I am delighted to have the team as an essential part of my business and have every confidence that, whilst the receptionist is the most important person in any business, the Armchair receptionist are the No 1 choice for any professional organisation."
Spencer Hilsum, Managing Director Paul Charles Recruitment
“The Armchair overflow team are committed to the excellent levels of customer service we at WLMG demand. They totally understand the importance of customer relationships which ultimately means they keep coming back, year after year. I would not hesitate to recommend the Armchair service and would go as far as to say every dealership should use them!"
Bob Feltham, Operations Director West London Motor Group
“Many of the changes faced by business today require a partial or complete rethink of the fundamentals of their business, which very often leads us back to customers, loyalty, retention and service levels, as well as ensuring customers get real value. This often starts with communication. Few improvements in a business can have such an impressive impact on profitability, and sustained growth, as ensuring every call is answered. The Armchair service ensures that none of our customers have any issues getting through to Harwoods, 7 days a week."
“Brand Guardians are dedicated to helping clients develop and maintain powerful brands and brand image. In our own business we understand the importance of dealing well with every client enquiry. Armchair have been helping us with this since 2003. When it is not possible to answer a call immediately Armchair handles the call on our behalf without delay. It has been an invaluable service to us."
Pauline Amphlett, Director of Intellectual Property Brand Guardians, London
“It’s often too easy in these challenging economic times to make cuts in spending on improved customer service, but we know that investing in exceptional customer service means we’re investing in the future of Livery Dole. Our company thrives on its reputation for service, which is why we only trust Armchair to protect that reputation. The quality of the Armchair service is second to none and more than pays for itself."
Nigel Clegg, Managing Director Livery Dole, Mitsubushi Dealership, Devon
To view the full Simpsons Subaru case study and the difference Armchair made, click here.
Daniel C. Short, Dorset
“The back-up receptionists at Armchair are an essential part of the Daniel C Short business, delivering 100% satisfaction. It’s a small investment, generating tremendous benefits and I am delighted to give this my absolute endorsement. That’s why I am more than happy to place our valued clients in their capable hands."