What We Do

Data Cleansing

Evidence suggests that after only one year, 33% of business data becomes inaccurate. That means wasting up to a third of your marketing budget on customers that it won’t even reach.

Did you know....

  • A new business opens every 2 minutes
  • A business closes every 3 minutes
  • A CEO changes every minute
  • A company name change occurs every 2 minutes

With so much change constantly happening, data can become out of date very quickly.


At Armchair, we offer professional data cleansing from our team of expert receptionists. Your customer contacts are called and their details verified, making any necessary changes as we go. We attempt to contact each lead on 3 separate occasions, ensuring we generate the most accurate data for your business.

Data cleansing is a time consuming process and your in-house staff have other priorities that occupy their busy schedule. At Armchair we have a whole dedicated team working on your data, guaranteeing the cleanest data in the quickest time.

Upsell

Upsell

Up to date data gives your business the opportunity to sell to existing customers, which costs significantly less than acquiring a new customer.

Customer Profiling

Customer Profiling

Accurate information on your existing customer base will allow you to build a profile of future prospects to target.

Brand Reputation

Brand Reputation

Contacting loyal customers establishes you as a caring brand that put the needs of their customers first.

Reduced Costs

Reduced Costs

Stop wasting your marketing budget on contacting people who no longer exist. Save time, effort and money.

What We Do

Appointment Setting

75% of selling effort is taken up in trying to set the first appointment. At Armchair, our professional telemarketing team can take the stress out of appointment setting by contacting your database.

Whether it’s getting customers into your motor dealership, or scheduling appointments for your free trial, our Armchair receptionists have the great skills needed to gain a rapport with your potential customers. We aim to deliver fantastic results whilst representing your company in a professional and friendly manner.

Save Money

Save Money

Outsourcing saves you the cost and hassle of recruiting staff with the necessary appointment setting skills, completing campaigns quickly and efficiently.

Increase Revenue

Increase Revenue

A cost effective solution to contact a large volume of potential customers. Armchair complete calls quickly and to a high standard, ensuring maximum revenue.

Save Time

Save Time

Staff in your office have other priorities that are a better use of their time. Allow your staff to do their necessary jobs whilst we take care of contacting your clients.

Growth

Growth

Establish initial contact and build a relationship with potential customers, growing your customer base and sales.

What We Do

Event Marketing

Is your business organising an event? Ensure you gain maximum attendance by contacting your leads and securing them for the big day. The Armchair team can help maximise attendance through outbound telemarketing campaigns. We cover all kinds of events from business conferences and product launches to fundraising and showroom events.

We can also help with post-event services to improve conversions after customers have spoken to you. Making a follow up connection with customers is often critical for ensuring a sale and provide valuable feedback for your next event.

Greater Attendance

Greater Attendance

Telephone marketing is a great way to remind people of your event and secure attendance across a large potential client list.

Increase Conversions

Increase Conversions

Sometimes potential customers need a little extra nudge to buy into your service. Providing a friendly call can make all the difference, changing a lead into a loyal customer.

Generate Interest

Generate Interest

Get people talking about your event and create excitement around it. Let customers know about future opportunities and help increase your reputation.

Feedback

Feedback

Find out first hand how customers responded to your event, helping you work on improvements for your next event and see where you did well.

What We Do

Customer Satisfaction Surveys

Telephone surveys are a brilliant way to keep in touch with your customers, learning what they like about your service and what you can improve upon. Satisfied customers are much more likely to become a loyal customer and make repeat purchases – so keeping happy customers is essential.

Unlike online surveys, questions asked on the phone can’t be skipped and further explanations and details can be given. The Armchair team can rephrase questions depending on the customers and identify particular areas to focus on. Surveys are a brilliant way to confirm future preferences of the customer while they’re on the phone and keep your data up to date.

High Response Rates

High Response Rates

Email and SMS surveys have notoriously low response rates. Once people are on the phone, they are far more likely to complete a survey.

Range of Surveys

Range of Surveys

A range of telephone survey options are available depending on your needs - from simple structured questionnaires to in-depth qualitative customer feedback surveys.

Reduce Negative Feelings

Reduce Negative Feelings

Customers that have had a negative experience with your brand are likely to pass that experience on to others, so it's important to show you care.

Loyal Customers

Loyal Customers

Show customers you care by listening and acting upon their feedback. Customers that feel valued are far more likely to stay loyal.

Prices

Armchair offers a range of outbound telemarketing tariffs to meet the different requirements of businesses. Our standard approach is to charge based on the number of customer records provided, with up to 3 attempts to contact each person on different days and times, maximising the chances of contact being made. Prices will depend on the complexity and size of the campaign, but fees would typically be £1.50 per customer record.

If you would prefer an alternative pricing plan based only on the customers we are actually able to contact, excluding those we cannot reach, our fees would typically be £2.35 per completed contact.

Prices are dependent on the size and type of outbound campaign required.

Contact Info

  •  Phone: 01264 341700
  •  Eagle House, West Portway, Andover, Hampshire, SP10 3UX
  •  sales@armchairgroup.com